It is the festive season and while it is a time to relax and have fun, the Western Cape Government Health urges citizens to do so responsibly.
It is envisaged that during the holiday season many citizens on antiretroviral (ARV) medication will either stop taking their medication or not take it as prescribed.
Western Cape Government Health urges citizens on ARV’s to take their medication DAILY:
Citizens are also urged to inform the department of any unsatisfactory service received - the only way the department can improve the patient’s experience is when they are made aware of unsatisfactory service.
How to lodge a formal complaint:
Citizens can also make use of the department’s pilot complaints system:
The pilot system is available at the following facilities:
Note: This project does not replace the current complaints procedure, but is another channel to inform the department of unsatisfactory service.
Angelique Jordaan
Communications Officer: Head Office
Western Cape Government Department of Health
Tel: 021 483 3563
E-mail: Angelique.Jordaan@westerncape.gov.za
Website: www.westerncape.gov.za