In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts.The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning. The core services that the Contact Centre handles are around:
Since government announced its intention of providing free basic water, electricity and free sanitation, service delivery across the country has changed since 1994 and millions more have access to basic services. According to StatisticsSA by 2013 89.9% of South Africans had access to piped water, 85.4% had access to electricity and 77.9% had access to improved sanitation.
The Constitution states the local municipalities are responsible for the following:
(Bill) (File type: pdf; size: 329.2 KB)1 October 1998Department of Water Affairs (National) (The Government of South Africa)
This bill provides for fundamental reform of the law relating to water resources, repeals certain laws and provides for matters connected therewith.
Every municipality has the responsibility to provide basic services to the community. These services are made possible through monthly payments known as rates. These services include: