City of Cape Town Customer Care Services | Western Cape Government

City of Cape Town Customer Care Services

In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts.

The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning.

The core services that the Contact Centre handles are around:

  • rates
  • electricity
  • sewage
  • water
  • refuse removal

The Contact Centre will direct queries about other matters to the appropriate Departments.

Typical matters handled by the Contact Centre include:

  • queries regarding receipt of payments
  • address changes
  • queries regarding credits due
  • follow-up queries
  • fault reporting
  • complaints

If you have your City of Cape Town account number available, your call will be automatically directed to an area specific operator.

If you have any questions regarding your municipal accounts you can call the
Contact Centre on 086 010 3089
Week days 07:00 - 21:00
Saturday 8:00 - 14:00
Sunday 9:00 - 13:00.
Other customer care services are provided by 193 officials at the City's 108 cash offices.
You can also fax your queries to 0860 10 30 90 or email
Provided by:
Government Body:
The content on this page was last updated on 28 August 2013