City of Cape Town Customer Care Services
In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts.
The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning.
The core services that the Contact Centre handles are around:
The Contact Centre will direct queries about other matters to the appropriate Departments.
Typical matters handled by the Contact Centre include:
If you have your City of Cape Town account number available, your call will be automatically directed to an area specific operator.
If you have any questions regarding your municipal accounts you can call the
Contact Centre on 086 010 3089
Week days 07:00 - 21:00
Saturday 8:00 - 14:00
Sunday 9:00 - 13:00.
Other customer care services are provided by 193 officials at the City's 108 cash offices.
You can also fax your queries to 0860 10 30 90 or email firstname.lastname@example.org.