City of Cape Town Customer Care Services

Description:
In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts.

The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning.

The core services that the Contact Centre handles are around:

     
  • rates
  • electricity
  • sewage
  • water
  • refuse removal

The Contact Centre will direct queries about other matters to the appropriate Departments.

Typical matters handled by the Contact Centre include:

  • queries regarding receipt of payments
  • address changes
  • queries regarding credits due
  • follow-up queries
  • fault reporting
  • complaints

If you have your City of Cape Town account number available, your call will be automatically directed to an area specific operator.

Instructions:
If you have any questions regarding your municipal accounts you can call the
Contact Centre on 086 010 3089
Week days 07:00 - 21:00
Saturday 8:00 - 14:00
Sunday 9:00 - 13:00.
Other customer care services are provided by 193 officials at the City's 108 cash offices.
You can also fax your queries to 0860 10 30 90 or email accounts@capetown.gov.za.
Provided by:
Government Body:
The content on this page was last updated on 28 August 2013