City of Cape Town Public Emergency Communication Centre | Western Cape Government

City of Cape Town Public Emergency Communication Centre


The City of Cape Town has introduced a single emergency toll-free number for residents living in its area.


When you phone the number on any land line, the emergency communication centre will be able to see:

  • where you are calling from
  • what your telephone number is
  • who the subscriber is of the phone being called from
  • which services delivery area you are in.

The operator will find out what your emergency is and then direct your call, along with the information collected by the operator, to the relevant police, fire or ambulance service.

The service provider will find out exactly what the emergency is and send the necessary help.


Residents of the City of Cape Town can call 107 in an emergency using a landline or 021 480 7700 from a cell phone.


When you make the call:

  • Be ready with the details of the emergency.
  • Stay calm.
  • Do not hang up until you are told to do so.
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The content on this page was last updated on 30 September 2019