City of Cape Town Public Emergency Communication Centre

The City of Cape Town has introduced a single emergency toll-free number for residents living in its area.

When you phone the number on any land line, the emergency communication centre will be able to see:

• where you are calling from
• what your telephone number is
• who the subscriber is of the phone being called from
• which services delivery area you are in.

The operator will find out what your emergency is and then direct your call, along with the information collected by the operator, to the relevant police, fire or ambulance service.

The service provider will find out exactly what the emergency is and send the necessary help.