Western Cape human settlements assist more than 7 500 clients | Western Cape Government


Western Cape human settlements assist more than 7 500 clients

10 December 2019

Western Cape Human Settlements’ Minister Tertuis Simmers, says the Department’s Help Desk continues to be a major driver in resolving various housing queries. Between September and November 2019, 7 565 residents were assisted by the Help Desk, at an average of 2 522 enquiries per month.

In comparison to the same period in 2018, 6 381 queries were received, attended to and/or resolved. Comparatively, 1 184 more people sought assistance in 2019. 

“The pertinent role our Help Desk plays in addressing queries that residents might have regarding government housing assistance in the Western Cape, cannot be highlighted enough. The quality and professional assistance offered by our staff, enables us to help residents gain access to housing information specific to their needs.

Although the Help Desk recently relocated, due to renovations on our ground floor, our staff have maintained their professionalism and dedication. I wish to express my gratitude to this committed help desk team, along with the entire Department for their willingness to ensure that our residents are assisted across the various products that we’re offering.  It’s vital that residents are aware of the various housing opportunities offered by government,” said Simmers.

The Department’s Help Desk, currently located at the Norton Rose House, 6th Floor in Riebeek Street, Cape Town, serves as a walk-in centre for residents with any government housing-related queries. Whether one needs assistance regarding status on the database, subsidy applications, enquiries regarding projects, advice or guidance regarding options available, the Help Desk assists to address all information needs. In addition to walk-in clients, the Help Desk team also attends to written, emailed and telephone queries.

All services are fully operational at the Norton Rose House until 2020. The building also has a fully operational generator, which means services will not be interrupted by load shedding.

Minister Simmers said: “I’d like to encourage anyone with government housing related queries to call our Help Desk on 021 483 6488 /0611 /8984 /0623 /2060. You can also email humanmin@westerncape.gov.za or human.settlements@westerncape.gov.za. Residents should also note that the Departmental Helpdesk will however close at 11h00 on the 24 December 2019 and re-open on the 06 January 2020.

We remain committed to improving the lives of our people. We will continue to accelerate human settlement delivery in the Western Cape, while promoting social inclusion through the development of integrated, resilient and sustainable human settlements in an open society.” 

Media Enquiries: 

Marcellino Martin
Spokesperson for Minister Tertuis Simmers
Tel: 021 483 3397
Mobile: 082 721 3362
Email: Marcellino.martin@westerncape.gov.za