Providing Feedback to Tygerberg Hospital | Western Cape Government

Providing Feedback to Tygerberg Hospital

(Department of Health, Western Cape Government)
Summary
Information on how to provide feedback to Tygerberg Hospital with either compliments or complaints.

Providing Feedback to Tygerberg Hospital

YOUR OPINION MAKES A DIFFERENCE!

Tygerberg Academic Health Complex aims to provide the highest possible standard of care for all patients using its services. We welcome patients, relatives and staff comments, concerns or complaints. This information enables our services to be improved as part of our commitment to developing quality health care.

HOW TO MAKE A SUGGESTION, A COMMENT OR GIVE A COMPLIMENT

If you wish to make a comment, suggestion or pay a compliment on any aspect of the services or facilities provided by Tygerberg Academic Health Complex, please feel free to approach any member of staff. Alternatively, you may complete a suggestion/ comment/ compliment form which you can collect at our Patient Advice and Liaison Service - PALS Office (see location below and post to the same address).

HOW TO MAKE A COMPLAINT

At the Tygerberg Academic Health Complex, they aim to deal quickly and effectively with patient and client complaints. If you are willing to voice your complaint, feel free to speak to a member of the team caring for you or your loved one, or speak to a member from the Patient Advice and Liaison Services (PALS). A meeting with relevant members of staff may be the best way forward.

Following receipt of complaint letter, an acknowledgement will be sent to the complainant.

Complaints will be fully investigated and the complainant will receive a letter from the Chief Director, giving details of any action taken as a result of the complaint.

If you would like to register a formal complaint, please contact the:

Patient Advice and Liaison Services (PALS)
Tel: 021 938 4191

Or write to
Patient Advice and Liaison Services (PALS)
Room 11, Ground Floor West
Tygerberg Academic Hospital
Parow
7505

The content on this page was last updated on 15 March 2014