City of Cape Town Ombudsman | Western Cape Government

City of Cape Town Ombudsman


The City of Cape Town Ombudsman investigates and deals with complaints against the City of Cape Town. This includes instances of abuse, unjust or unfair decisions or behaviour and alleged mal-administration. You can also lodge complaints about lack of responsiveness, failure to prevent corruption and lying to the public.


Detailed information on the Ombudsman is available on the City of Cape Town website including information on:

You can send complaints to:

P.O. Box 298, Cape Town, 8000

Or visit the office:
3rd floor, Tower Block, Cape Town Civic Centre, Hertzog Boulevard, Cape Town
(Wheelchair access via the 2nd floor, Tower Block, security entrance)

For more information contact:

Tel: 021 400 5487
Fax: 021 400 5952

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The content on this page was last updated on 11 September 2019