Human Settlements Helpdesk | Western Cape Government

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Human Settlements Helpdesk


The Human Settlements Helpdesk provides assistance wherever possible to the citizens of the Western Cape with the sole purpose of finding solutions or advice.

Operational Hours

Contact Details Physical Address




021 483 0611
021 483 6488
021 483 3112
021 483 8984

Ground Floor
ISM Building
27 Wale Street
Cape Town

Fax: 021 483 2589  



You can access the following services:

Housing Subsidies
- How to access a housing subsidy
- Status of subsidy applications

N2 Gateway Project
- Status of subsidy applications

Enhanced People's Housing Process (EPHP) and Other Projects
- Information on the progress of projects
- Payment Status

General Advice on:
- Title deeds
- Transfer of property

Rental Housing Tribunal
- Register Complaints



Contact the City of Cape Town for the following:
- Housing Waiting List Enquiries
- New Waiting List Registrations
- General Enquiries on Council owned property


Contact Addresses for the City of Cape Town:

2nd Floor,
Hertzog Boulevard,
Tel: 021 400 1336
6th Floor,
44 Wale Street,
Tel: 021 487 2577
Belpark Building,
20 Voortrekker Road,
Tel: 021 918 2911


Location: Cape Town, South Africa
Office Hours:

07:30 till 15:00
Monday to Friday

Owned / Funded by / Endorsed by: (Western Cape Government)
Facility Category: Helpdesks
Contact Information:
Street Address:

Ground Floor
ISM Building
27 Wale Street
Cape Town

Postal Address:

Private Bag X9083
Cape Town

General Enquiries:
Telephone: 021 483 0611
Fax: 021 483 3844
The content on this page was last updated on 5 October 2022