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The Western Cape Government is implementing an enterprise content management (ECM) system to improve service delivery.
The Department of Cultural Affairs and Sport (DCAS), as the custodian for records management in the provincial government, is tasked with mainstreaming ECM. This will enforce records management policy within the Western Cape and thereby provide more efficient access to information; a reduction in paper wastage and storage costs; and the effective safeguarding of institutional knowledge and institutional memory.