Emergency Services

City of Cape Town Public Emergency Communication Centre

(Service)
The City of Cape Town has introduced a single emergency toll-free number for residents living in its area. When you phone the number on any land line, the emergency communication centre will be able to see:where you are calling fromwhat your telephone number iswho the subscriber is of the phone being called fromwhich services delivery area you are in.The operator will find out what your emergency is and then direct your call, along with the information collected by the operator, to the relevant police, fire or ambulance service.

Medical emergency transport and rescue

(Service)
A Medical Emergency Transport and Rescue Services team can assist if you’ve been  involved in an accident, are seriously injured or need medical attention. 

Red Cross War Memorial Children's Hospital Poison Line

(Service)
If your baby, toddler or child has consumed, inhaled or is affected in any other way by a substance (from detergents, to plants to medication etc) that could be toxic, phone the Poisons Information Helpline of the Western Cape on 0861 555 777. Expert advice on the substance and its side effects will be given as well as advice on what to do.

Regulations Governing Ambulance Services in the Western Cape

(Guidelines, Manuals and Instructions)
(File type: pdf; size: 1012.76 KB)Department of Health (Western Cape Government)
These regulations govern the registration of ambulance services in the province, the management of these services, the imposition of fines or penalties where necessary; the powers of emergency services personnel; the training of personnel; fees for services and other issues that concern ambulance services.

Western Cape Ambulance Services Act, 2003

(Act)
(File type: pdf; size: 204.5 KB)2003Emergency Medical Services (Department of Health, Western Cape Government)
The Act provides for the regulation of ambulance service delivery in the Western Cape; for the establishment of the Western Cape Ambulance Services Board; for the accreditation, registration and licensing of ambulance services and other issues.