City of Cape Town Customer Care Services | Western Cape Government

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City of Cape Town Customer Care Services


The core services that the Contact Centre handles are around:

  • rates
  • electricity
  • sewage
  • water
  • refuse removal

The Contact Centre will direct queries about other matters to the appropriate Departments.

Typical matters handled by the Contact Centre include:

  • queries regarding receipt of payments
  • address changes
  • queries regarding credits due
  • follow-up queries
  • fault reporting
  • complaints

If you have your City of Cape Town account number available, your call will be automatically directed to an area specific operator.


Customer Call Centre

Tel: 0860 103 089

Option 1: Accounts and general queries
Monday to Friday: 07:00 - 21:00

Saturdays: 08:00 - 13:00

Sundays and public holidays: 09:00 - 13:00

Option 2: Water queries
Report water-related matters 24/7 to our call centre. 

Option 3: Electricity queries
Report electricity-related matters 24/7 to our call centre. 

Option 4: Motor vehicle queries
Monday to Friday: 07:30 - 17:00

General email:

Accounts email:

Fax: 086 010 3090

Accounts fax: 086 201 1017

Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town

Postal address:
Private Bag X9181
Cape Town

Postal address:
PO Box 298
Cape Town

Provided by:
Government Body:
The content on this page was last updated on 11 September 2019