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Civilian Oversight's aim is to increase safety in communities by improving the performance of policing through effective oversight. The programme reports on the state of policing in the province based on the information gathered through regular oversight visits to all police stations, research in the field of policing, dealing with service delivery complaints against SAPS and regular interaction with all role players such as CPFs and CSF. Civilian Oversight consists of two sub-programmes - Policy and Research, and Monitoring and Evaluation. Policy and Research
Monitoring and Evaluation
The Department also values community feedback, and encourages all citizens to make use of our information helpline. By texting the word “INFO” to 35 395 (SMS charged at R1) citizens will receive an automated menu of services. The menu of services will invite the citizen to SMS any key word, on the list provided, which will grant the user access to safety information. EG: If you SMS word “Complaints” the department will then contact the citizen to get more information in order to take the matter further. If you text the word “PNP”, you would receive information about our community policing needs and priorities meetings. |
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