Do you have a complaint or an enquiry about the supply chain management system of the Department of Social Development (DSD)?
We will attend to your matter via our official channel, the Western Cape Government Call Centre on 0800 220 250 toll free or email service@westerncape.gov.za. If your enquiry or complaint is a Frequently Asked Question, as per the complete list below, the Call Centre agent will provide an answer to you on the phone.
If your query requires more attention, the call will be directed to the relevant unit(s) within DSD. Receipt of the enquiry or complaint will be acknowledged within 2 days of being received, along with a reference number, should you need to conduct a follow-up. The Department will provide a formal response within the standard 14-day period from receiving your enquiry or complaint.