Economic Sector Support: Tourism Safety | Western Cape Government

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Economic Sector Support: Tourism Safety

Economic sector support

Tourism Safety

 

What is Tourism Safety?

Safety and security are vital to providing quality experiences in tourism.  More than any other economic activity, the success and failure of a tourism destination depends on being able to provide a safe and secure environment for visitors.  
 

Who are we?

Whilst Tourism is a significant contributor to the Western Cape economy, the impact of crime on tourists threatens to negatively affect this sector. As Western Cape tourism faces the realities of emerging markets and global demand trends, it is of utmost importance that visitors feel safe and protected.  It must be noted that tourists are more vulnerable to crime than citizens. Crime against tourists can impede tourism by significantly damaging a location’s image. Therefore, the most important prerequisite for a successful tourist industry is a reputation for having crime under control and communicating tourism safety.

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Tourism Safety Strategy

Tourism significantly contributes to the Western Cape economy both in terms of GVA and job creation and as such addressing the factors affecting tourism safety needs to be championed by the Department Economic Development and Tourism (DEDAT).  The National Department of Tourism has made tourism and tourism safety a priority thus providing DEDAT the perfect fertile ground to play a leadership role by bringing in safety & security, social development, and environmental issues all under the umbrella of Tourism Safety. Having a dedicated Tourism Safety strategy has the advantage of this niche part of the Western Cape’s economy getting the priority and focused attention it deserves.

The objectives of the Tourism Safety strategy are:

  1. Reduction in crime affecting tourists within the Western Cape.
  2. Improvement in the brand image of Cape Town and the Western Cape from a safety/security/crime perspective.
  3. Development of a multi stakeholder and collaborative working solution which brings public sector and private players together.
  4. Building a sense of confidence in the role of government to make a difference on key issues affecting our economy and society.
  5. Creating a best practice model for crime reduction which could be implemented elsewhere to reduce crime for all South Africans.
  6. Improvement in the level of safety and security readiness and preparedness within the tourism industry – attractions and tourism businesses (such as tour operators, venues, guides).

 

The six-lever Tourism Safety strategy is depicted in the figure below:

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We provide the following support to tourists

 

Medical/emotional trauma, visiting hospitals

Advise on short-term temporary accommodation

Help with basic necessities, where possible

Help with contacting family or friends

Facilitate counseling

Advise on with short-term transport arrangements

Contact embassies and consulates in case of lost passports and visas

 

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What we don't offer

 

Financial assistance

Replace lost item

Provide medical attention

Compensate for loss

Offer legal advice

 

Tourism Safety Tips

 

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Western Cape Beach Safety Tips:  Download here    

 

Western Cape Hiking Safety Tips:  Download here 

 

Related links

Traveller FAQs

 

For more safety tips you can also visit 

 

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Our Team

For more information regarding the provincial Tourism Safety Strategy and the unit, you may contact

Neo Mocumi: 082 554 2010 or 072 447 1504 (Tourism Safety Officer for Cape Town, Overberg, Winelands and West Coast)

Ilze Jacobs: 082 972 2507 (Tourism Safety Officer for Garden Route and Karoo)

Or emailtourismsafety@westerncape.gov.za

The content on this page was last updated on 23 February 2022