Reporting fraud and corruption

Description:

There are a different national and provincial institutions that handle government fraud and corruption. Each of these entities deal with specific kinds of cases:

Corruption and Maladministration by Government Officials Office of the Public Protector
Complaints against the Police Independent Police Investigative Directorate (IPID)
Complaints about Human Rights Violations South African Human Rights Commission
Irregularities in the Western Cape Provincial Government Provincial Forensic Services of the Western Cape Government
Complaints Regarding the Misuse of Government Vehicles in the Province Government Motor Transport Component of the Department of Transport and Public Works
Complaints Regarding Corruption and Abuse in Western Cape Schools Safer Schools Call Centre
Conduct of City of Cape Town Officials City of Cape Town Public Complaints Commission

 

Instructions:

PUBLIC PROTECTOR

 

New Public Protector

The Constitution created the Office of the Public Protector as an entity to handle and investigate complaints from the public against government agencies or officials. The Public Protector has the power to recommend corrective action and to issue reports. The Public Protector holds office for seven years before the President appoints a new Public Protector. The current Public Protector is Busisiwe Mkhwebane. 

The Public Protector's services are free and available to everyone. When you lay a complaint with the Office of the Public Protector, they'll investigate the matter and if the complaint is justified, they'll try to rectify the situation. The Public Protector handles complaints in a confidential manner.

The Public Protector can investigate government officials at any level, including national, provincial and local authorities and anyone who performs a public function, such as:

  • a state employee
  • a policeman (you can also contact the Independent Complaints Directorate)
  • an electoral officer
  • parastatals, like Eskom or Telkom
  • statutory councils, like the Human Sciences Research Council (HSRC) or the Council for Scientific and Industrial Research (CSIR)

The Public Protector is responsible for looking into complaints about:

  • abuse of power
  • unfair, erratic, discourteous or other improper conduct
  • unjustifiable delays
  • human rights violations (you can also approach the South African Human Rights Commission)
  • maladministration
  • dishonesty or improper dealings with respect to public money
  • improper enrichment
  • receipt of improper advantage

The Public Protector does not investigate the following types of complaints:

  • court judgments and sentences
  • private acts by individuals
  • private companies
  • private doctors and lawyers
How to lay a complaint with the Public Protector

If a prejudiced decision has been made by a government official affecting you, you should:

  • Speak to the official(s) involved.
  • Write to the person in charge of the official(s).
  • Approach your Member of the National or Provincial Parliament.
  • Write to the Public Protector.

If you write to the Public Protector, you should include the following information:

  • the nature of your complaint;
  • the background to your complaint;
  • reasons why you feel your complaint should be investigated by the Public Protector;
  • steps you have taken to solve the problem yourself (if applicable). You should mention names of the officials you have been dealing with, on what dates, and what was said. Copies of any correspondence between you and the officials should be attached to your letter;
  • a telephone number where you can be contacted, if you have one; and
  • in some instances the Public Protector may require a statement under oath before investigating.

If you're unsure about whether your problem is something the Public Protector will investigate, or if you can't write, you can phone the Public Protector's office. There are trained staff members who will listen to your complaint, big or small, and conduct investigations.

You could also visit the office for an interview or a consultation, if you prefer. It's better to write first and ask for an interview in the letter.

Contact details
  • Head Office
    Private Bag X677, Pretoria, 0001
    174 Lynnwood Road, Hillcrest Office Park, Pretoria
    Tel: 012 366 7000
    Toll-free: 0800 112 040
    Fax: 012 362 3473
  • Western Cape Provincial Office
    51 Wale Street, Cape Tow
    PO Box 712, Cape Town, 8000
    Tel: 021 423 8644
    Fax: 021 423 8708

 

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The content on this page was last updated on 8 August 2018