Report Traffic Light Faults | Western Cape Government

Report Traffic Light Faults


Traffic light failures impact negatively on all road users. It’s important that they are reported immediately.

The City of Cape Town’s road network includes 1 661 signalised intersections that increases safety for pedestrians and motorists using the road network and contribute to the efficient flow of traffic. If one signalised intersection is faulty, it could cause congestion during peak travel periods. It’s the duty of all motorists and pedestrians to notify the City of any irregularities or faulty traffic signals to help with a better traffic flow.


​How to report a faulty traffic signal:

  • Contact the Transport Information Centre (TIC) immediately on 0800 65 64 63 (free call) or email The TIC is available 24/7 with help in Afrikaans, English and isiXhosa.
  • Provide your contact details, the street address and suburb where you spotted the faulty traffic signal and the unique identification number that each signalised intersection has displayed on its control box e.g 10077.
  •  Alternatively you can log a service request on the City’s website. Choose ‘Report a fault’ and select ‘Roads and Stormwater (Maintenance required)’ with the appropriate option.
  • Make sure you keep your reference number.

The City appeals to all road users to immediately report traffic light faults. Your phone call could save a life.

Provided by:
Government Body:
The content on this page was last updated on 20 November 2019