Policing Complaints Centre | Western Cape Government

Policing Complaints Centre


The Department of Community Safety's Policing Complaints Centre deals with service delivery complaints lodged by members of the public against policing agency members, such as the South African Police Service and the Metropolitan Police Officers.

The Centre only handles complaints regarding service delivery, for example if there has been no feedback on a case or if police officers conducted themselves in an inappropriate manner. Serious cases, such as deaths in police custody, are dealt with by the Independent Police Investigative Directorate.

Once complaints are lodged with the Policing Complaints Centre, an assessment and/or an initial investigation is made to ascertain the facts of the matter. Efforts are made to resolve the issue by means of interventions with the relevant role players and authorities.

If a member of a policing agency is found guilty of an alleged misconduct, this finding is submitted to the Provincial Commissioner and/or relevant authority for their attention.



If you want to lodge a complaint against a policing agency or one of its members, you should complete the complaints form, which you can download in pdf format. You can then:

Call the complaints line:
Tel: 021 483 4332

Write to the Policing Complaints Centre:
Department of Community Safety
PO Box 5346
Cape Town

Lodge a complaint in person:
35 Wale Street
2nd Floor
Cape Town

Fax the completed form:
Fax: 021 483 6026

E-mail the completed form:
E-mail: Policing.Complaints@westerncape.gov.za


Should you wish to inform the Department of good services delivered by a policing agency, you may e-mail this information to them.
E-mail: Policing.Complaints@westerncape.gov.za




If you need more information, please contact:
Werner Bezuidenhout
Tel: 021 483 8890
E-mail: Werner.Bezuidenhout@westerncape.gov.za



Provided by:
Government Body: (Department of Community Safety, Western Cape Government)
The content on this page was last updated on 23 May 2016