Older Persons Programme
Radio advertisement (English)
Radio interview with Debbie Fortuin
Radio Interview Questions & Answers
Q 1: Which type of residential facilities is currently registered by the Department?
A: Frail care facilities where frail older persons who are not physically and/or mentally fit to perform activities of daily living, independently and are being cared for on a 24 hour basis is currently registered by the Department.
Q 2: Why are these frail care facilities being registered?
A: Registration is being prescribed in terms of the Older Persons Act, No. 13 of 2006. Registration is to ensure that older persons are being cared for in a safe and secure environment and that a quality standard of service is being rendered which they deserve.
Q 3: When should facilities apply to be registered?
A: The process of registration started soon after the Older Persons Act came in operation during 2011. All frail care facilities must apply on a continuous basis to be registered.
Q 4: What are the compliance matters for frail care facilities?
A: The Older Persons Act prescribed a set of norms and standards to ensure that a quality standard of service is being rendered to older persons in a safe and secure environment. The most important compliance matters are the following:
Q 5: What does the registration process consist of?
Q 6: If a facility meets all the requirements and is registered, is it a guarantee that it will always be compliant?
A: Once a facility is registered, the operators must maintain the norms and standards. If a facility becomes non-compliant, their registration certificate can be cancelled. Contraventions of the Older Persons Act may also lead to the closing down of a facility.
There is currently a growing awareness about the rights of older persons as well as the dignity and respect they deserve. Therefore there is an increase in the complaints which are lodged with the Department.
Q 7: What kind of service and benefits can people expect of a registered facility?
A: Family members as well as the broader public will have peace of mind because they’ll know that the registered facility has also gone through a rigorous assurance process to ensure that a quality standard of service is being rendered.
Q 8: To whom/where can the broader public as well operators of facilities direct enquiries?
A: Enquiries can be directed to the Department via the toll free number on 0800 220 250 or the website www.westerncape.gov.za
The implementation of programmes and services is directed by the prescripts of the Older Persons Act, No. 13 of 2006.
Information and Awareness on:
Social work intervention:
Creating an enabling and supportive environment:
For more information contact:
Postal Address: Private Bag x 9112, Cape Town, 8000
For more information, contact or visit a local office near you.
|Government Body:||(Western Cape Government)|