NPO Help Desk | Western Cape Government

NPO Help Desk


NPO Help Deskhelpdesk

The NPO Help Desk was established to assist with registration support, compliance status information, NPO training, and certificate distribution.

It is important for all NPOs to practice good governance, transparency, and accountability to deliver the best possible service to our communities. DSD assists NPOs by providing with them with organisational capacity building and registration compliances.

Know Your NPO Status Campaign

As part of the national Know Your NPO Status Campaign, NPOs are encouraged to use the provincial DSD NPO Help Desk to determine their compliance status. 

            Days: Monday to Thursday (closed on Fridays)

            Time: 8:00am to 2:30pm

            Address: 9 Wale Street, Customer Service Contact Centre


            Telephone: (021) 483 0987/ 3808


Facts about NPO registration and compliance

  • Once registered the NPO certificate does not expire, it can be used repeatedly until the organisation is deregistered.
  • NPOs however, may be registered but their status can be non-compliant due to the NPO not providing all the required documents. Non submission of annual reporting documents could eventually lead to deregistration.
  • The two documents required for compliance are the Annual Financial Statements and the Narrative Reports.
  • NPOs must submit their compliance documents within nine months after the end of the NPOs financial year, any changes to organisational information such as office bearers, physical address etc. should be included in this submission. Please note that any changes will require a board resolution, attendance register or/an amendment to the constitution.

NPO Forms and Guidelineshelpdesk

Introduction: 10 Top Tips before registering an NPO

How to complete an NPO application form

NPO Registration Application Form

NPO Model Constitution

How to complete the constitution

NPO Narrative Report template

Guideline to make changes and update organisational details

Notice of change of organisational contact details

Notice of voluntary deregistration

How to complete a narrative report

Financial reporting form for unfunded NPOs

Request for reprinting of NPO Certificate

Resolution to amend the organisation's constitution

Resolution to change the NPO name

Updating of office bearers

The content on this page was last updated on 15 September 2022