The Red Tape Reduction Business Helpline resolves general business-related enquiries (e.g., access to finance or tender information), as well as general red tape-related blockages (e.g. stalled or delayed EIA applications, business registrations, permits and rezoning applications). The service went live during July 2011.
As of the 1 April 2014 dated to the 31 March 2015, approximately 2000 enquiries, complaints and requests for assistance had been logged with the Business Helpline. More than 96.5% of the queries were resolved by the Red Tape Reduction Unit for this period.