The TIC recently moved to the newly completed Transport Management Centre in Goodwood. The move resulted in unforeseen changes having to be made to the system used to record and process complaints received from the public about Golden Arrow's bus services. This is at present making it difficult to effectively follow up and deal with complaints received via the TIC's toll free number 0800 65 64 63.
The TIC is working closely with Golden Arrow to resolve the problem as soon as possible.
Golden Arrow wishes to apologise for any delays in feedback that have been caused by the system change.
The City of Cape Town and Golden Arrow Bus Services thank the public for their understanding and patience during this time.
Issued by:
Communication Department
City of Cape Town
Ester Moag
Head of Marketing and Passenger Services
Transport Department
City of Cape Town
Tel: 021 400 4707
Cell: 083 458 5479
John Dammert
Corporate Development Manager
Golden Arrow Bus Services
Tel: 021 507 8818
Cell: 072 561 7796