World Consumer Rights Day 15 March 2018

ripped off banner


Understanding Section 56 of the Consumer Protection Act (CPA)


The Western Cape Office of the Consumer Protector (OCP) joins consumer protection agencies across the world as it celebrates World Consumer Rights Day on 15 March 2018.

The OCP theme for this year recognises consumer problems in purchasing and buying second hand goods. This is in recognition of the numerous complaints related to second hand vehicles. Year on year the OCP is inundated with complaints from disgruntled consumers who strongly believe that they have been ripped off by second hand car dealerships. 

The campaign is focused on assisting ordinary consumers that are often unsure about what their consumer rights and obligations are. Many consumers are unsure or confused about what they can do when they experience challenges with products or services they have purchased from a business .

In our FAQ’s we try and answer some of the usual questions consumers have.

Click on the relevant FAQ below for more information.
When can a consumer return goods to the supplier
What does a material defect mean
what are the rights of the consumer
is it as simple as that

For consumer complaints and educational programmes contact the OCP:


Toll Free number:  0800 007 081




Post/Walk in: Ground Floor, Waldrorf Building

 80 St Georges Mall, Cape Town


Fax: 021 483 9474


Workshops and information sesson: 021 483 9282


dedat logo

The content on this page was last updated on 5 March 2018