Providing Feedback to Groote Schuur Hospital

(Department of Health, Western Cape Government)
Summary
Information on how to provide feedback to Groote Schuur with either compliments or complaints.

Providing Feedback to Groote Schuur Hospital

HOW TO MAKE A SUGGESTION, COMMENT OR GIVE A COMPLIMENT

If you have a concern or complaint about your care or the service that you have received, please talk to the staff in the department. They will be as helpful as possible and may be able to resolve your concern right away.

WHAT WILL WE DO AFTER RECEIVING YOUR COMPLAINT OR COMPLIMENT?

  • Your correspondence will be acknowledged within five working days.
  • An investigation will be carried out.
  • You will receive a response within 25 working days; however, should a prolonged investigation be required you will be informed.
  • Compliments received will be shared with the staff/department concerned.

If the matter is not resolved to your satisfaction, you can alternatively contact the Quality Assurance Manager:
Contact Person Ms Milah Govender
Tel: 021 404 2311
Fax: 086 541 6976
E-mail: Gsh.c&c@westerncape.gov.za

Or write to
Groote Schuur Hospital Quality Assurance Department
Private Bag
Observatory
7925

The content on this page was last updated on 15 March 2014