Patients' Rights and Responsibilities
Patients' rights and responsibilities according to the National Patients' Charter.
According to the national patients' rights charter every patient has the right to:
- A healthy and safe environment
- Participation in decision-making
- Access to health care services which include:
- Receiving timely emergency care
- Treatment and rehabilitation
- Provision for special needs
- Palliative care
- A positive disposition
- Health information
- Knowledge of ones own health insurance / medical aid scheme
- Choice of health services
- Be treated by a named health care provider
- Confidentiality and privacy
- Informed consent
- Refusal of treatment
- Be referred for a second opinion
- Continuity of care
- Complain about health services
Every patient or client has the following responsibilities:
- To take care of his or her health.
- To care for and protect the environment.
- To respect the rights of other patients and health providers.
- To utilise the health care system properly and not abuse it.
- To know his or her local health service and what they offer.
- To provide health care providers with the relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes.
- To advise the health care providers on his or her wishes with regard to his or her death.
- To comply with the prescribed treatment or rehabilitation procedures.
- To enquire about the related costs of the treatment and / or rehabilitation and arrange for payment.
- To take care of health records in his or her possession.
If you feel that any of these rights have not been met please consult our complaints page.