How to Complain

If you weren't able to resolve your complaint directly with the business (see Steps to take before lodging your complaint with the OCP), you can lodge a complaint with the Office of the Consumer Protector in one of the following ways:

• Call the toll free number: 0800 007 081
• Visit the OCP at:
  Ground floor
  Waldorf Arcade
  80 St George's Mall
  Cape Town
   
• Write to us:
  PO Box 979
  Cape Town
  8000
   
• Send a fax to:
  (021) 483 5872
   
• Send an e-mail to: Consumer.Protector@westerncape.gov.za
• Download and complete the OCP Complaints form and send to: Consumer.Protector@westerncape.gov.za or service@westerncape.gov.za