Learn Where and How to Lay a Complaint
All South Africans have the right to proper, efficient and professional services, either from the government or other public and private entities. If you have received inadequate service from any public/private entity, there are many channels you can follow to ensure you get proper redress.
If you have a complaint about the level of service you received, you can contact any of the channels listed below.
Western Cape Government Complaints
Call: 0860 142 142
Fax: 021 483 7216
SMS: Help to 31022
Please Call Me: 079 769 1207
Or, alternatively, you can also complete an online form.
Department of Health Complaints
The Western Cape Government Department of Health offers a wide range of healthcare facilities across the province. Should you feel that they are not delivering services of sufficient standard, you are welcome to contact them via their patient complaints line.
Please Call Me: 079 769 1207
Call: 0860 142 142
Safe Schools Call Centre
The Western Cape Education Department established the Safe Schools call centre as part of the Safe Schools Programme. You can report violence, abuse, alcohol and drug abuse, vandalism and complaints regarding corruption, at schools to the Call Centre's toll-free number 0800 45 46 47 from Mondays to Fridays, between 8am and 7:30pm.
Alleged Misuse of Government Motor Vehicles
A 24-hour report line has been set up to report the misuse of government resources.
Call 021 467 4797 or email:
You can also fax 021 467 8715.
Reporting Irregularities in the Western Cape Government
Any irregularities in the Western Cape Government can be reported, anonymously, to the Forensic Audit Component of the Provincial Administration. This includes instances of corruption, fraud, theft and misuse of government property.
Physical Address: 9 Riebeek Street, 4th Floor, Atterbury House, Cape Town
Postal Address: PO Box 659, Cape Town, 8000
Toll-free: 0800 701 701
Tel: 021 483 0901
Fax: 021 483 0928
Safely Home Reporter
Report reckless road users using the Safely Home Reporter.
Traffic-related violations like illegal parking, vehicles parking in driveways or vehicles blocking traffic flow should be reported to the Metro Police Traffic and Law Enforcement Centre at 021 596 1999.
Please note that complaints of a serious nature (excessive speeding and illegal and dangerous driving) can be formally registered at your nearest police station. Please ensure that you do not report the matter on your cellphone while driving.
Red Tape Reduction Unit
Don’t let red tape slow down your business
The Western Cape Department of Economic Development and Tourism established a Business Helpline to cut red tape and remove bureaucratic blockages to make it easier and more cost-effective to do business in the Western Cape.
To cut red tape out of your business:
Western Cape Police Ombudsman
The Western Cape Police Ombudsman seeks to enhance the effectiveness and efficiency of the police services and to improve relations between the police and the communities by investigating complaints of police inefficiency.
If you have any complaints about the service you have received from the police, or would like to report police misconduct, contact the Western Cape Police Ombudsman:
Call: 021 483 0669 (Monday to Friday (excluding public holidays)
7am to 4pm)
Physical Address: 6th Floor, 80 St. Georges Mall, Waldorf Building, Cape Town
Western Cape Office of the Consumer Protector
You have the right to quality service. No sales person, or anyone else, has the right to take advantage of any consumers. If you have received poor service, got taken advantage of by a company/sales person or received inadequte goods you can report it to the Western Cape Office of the Consumer Protector.
The Office of the Consumer Protector is aimed at providing access, information, education and compensation to consumers within the province who may experience consumer related disputes.
If you want to settle a dispute with a sales person or a company, contact:
Call: 0800 007 081
Fax: 021 483 5872
South African Human Rights Commission (SAHRC)
To lodge a complaint you need to complete the online complaint form.
You can also contact the Western Cape Office:
Physical Address: Seventh Floor, ABSA Building, 132 Adderley Street, Cape Town, 8000
Tel: 021 426 2277
Fax: 021 426 2875
The Independent Police Investigative Directorate
Members of the police are there to serve and protect you, but if you feel they have in anyway violated your rights you can contact the Independent Police Investigative Directorate.
Postal Address: Private Bag X 43, Bellville, 7535
Physical Address: First Floor, Fintrust Building, Corner Petrusa & Mazzur Street, Bellville, 7530
Tel: 021 941 4800
Fax: 021 949 3196
Email: firstname.lastname@example.org (National) or Thabo Leholo email@example.com (Western Cape)
If you want to complain about a member of a government department, you should contact the Public Protector.
Postal Address: Western Cape Regional Office, PO Box 712, Cape Town, 8000
Physical Address: Fourth Floor, c/o Wale Street & Bree Street, Cape Town
Tel: 021 423 8644
Fax: 021 423 8708
Commission for Conciliation, Mediation AND Arbitration (CCMA)
If you have problems with your employer and have failed to reach an agreement or sort the matter out with them first, the Commission for Conciliation and Arbitration (CCMA) is ready to assist you to resolve the matter.
Postal Address: Private Bag X9167, Cape Town, 8000
Physical Address: 78 Darling Street, Cape Town
Tel: 021 469 0111
Fax: 021 465 7193/7
Postal Address: Private Bag X6650, George, 6530
Physical Address: 2 Cathedral Square, 62 Cathedral Street, George, 6529
Commission for Gender Equality
If you were discriminated against (treated badly) because of your gender you should contact the Commission for Gender Equality.
Physical Address: Fifth Floor ABSA Building, 132 Adderley Street, Cape Town, 8001
Tel: 021 426 4080/3
Fax: 021 424 0549
You can also lodge a complaint online.