This booklet was put together by the Department of Community Safety (Directorate: Monitoring and Evaluation). It contains the contact information of the station and cluster commanders in the 16 policing clusters in the Western Cape. 

The details of the Deputy Cluster Commanders will be listed in cases where there is no appointed Cluster Commander.

Citizens are encouraged to first lodge their SAPS service delivery complaints with the Station Commander of the relevant police station. If this proves unsuccessful, the Cluster Commander can be contacted for assistance.  

If citizens are not satisfied with feedback, they can lay a complaint with the Western Cape Police Ombudsman. 

The Western Cape Police Ombudsman’s details are as follows: 

Website: https://www.westerncape.gov.za/police-ombudsman/ 
Email Address: ombudsman@wcpo.gov.za 
Telephone Number: +27 (0)21 483 0669 

Click here to download the SAPS telephone directory.