Know who you can call in an emergency | Western Cape Government

Know who you can call in an emergency

In an emergency every second counts and it could mean the difference between life and death. Currently, there’s no single emergency number in South Africa so it’s very important for you to have the correct contact details handy for a speedy response to your specific emergency.

Before you call

Always make sure that it’s a real emergency before you call as tying up emergency lines could lead to the prolonged suffering or death of someone else.

When calling an emergency number, make sure that you have the following information ready:

  • Specific details about the location (address) of the incident or potential patient. Provide landmarks if you can.
  • Specific details of the incident. Speak clearly and as calmly as you can to the person taking your call.
  • Specific details about the contact person (name and telephone number). Make sure that the telephone line is available until emergency services arrive at the scene.

Depending on the nature of your emergency, you can call the appropriate emergency number below: Know who to call in an emergency.

Police Flying Squad 10111
Ambulance 10177
City of Cape Town General Emergency 107
Cell Phone Emergency 112 (MTN, Vodacom, Cell C and Telkom)
Fire Departments Please see your district municipality for emergency contact numbers.
Fire and Rescue Services  
  • City of Cape Town Headquarters

Landline: 021 480 7700
Cell phone:
107

  • Southern District
Wynberg Fire Station:
021 444 9621/3
  • Table Bay District
Roeland Street Fire Station:
021 444 8963
  • Blaauwberg District

Atlantis Fire Station:
021 444 4260

Milnerton Fire Station:
021 400 6949/480 7700

  • Northern / Tygerberg district
Bellville Fire Station:
021 444 8279
  • Cape Flats / Khayelitsha district

Gugulethu Fire Station:
021 444 5481

Mitchells Plain Fire Station:
021 444 3085

  • Helderberg District
Strand Fire Station:
021 444 7600/01
  • Overberg District Municipality
028 425 1690
  • West Coast District Municipality
022 433 8700
  • Eden District Municipality
044 805 5071
  • Central Karoo District Municipality
023 414 2603
  • Cape Winelands District Municipality
021 887 4446
Disaster Risk Management Centre 080 911 HELP (4357)
Lifeline 021 461 1113
Poisons Information Helpline of the Western Cape 0861 555 777
Child Emergency 0800 123 123
Sea Rescue  
  • Cape Town
021 449 3500
  • Saldahna
022 714 1726
  • Mossel Bay
044 604 6271
Mountain Rescue 021 948 9900
Electricity 0860 103 089
(City of Cape Town only)
Water (24 hours) 0860 103 089
(City of Cape Town only)
Safe Schools call centre 0800 454 647
Crime Stop 0860 010 111
Bureau of Missing Persons 021 918 3512 / 3449 / 3452
Childline

0800 055 555

021 461 1113

AIDS Helpline 0800 012 322
Animal Welfare 021 534 6426
SASSA Helpline 0800 601 011
Western Cape Government 0860 142 142 
(7:30am - 4pm,  Monday to Friday)

 

Coronavirus COVID-19

The Western Cape Government’s health teams are working around the clock to respond to COVID-19, and dedicated work-streams are meeting regularly to ensure a significant, all-of-government effort.

We are working together with the national government, and all our partners, to do everything we can to stop the spread of this virus. You have a role to play to protect yourself and your families. If we all do so, we will protect our communities too. We are all in this together.

 We need residents to know: 

  • If you develop flu-like symptoms, do not panic. Please self-quarantine. This means you must limit your contact with other people.
  • Please call the National Coronavirus Hotline: 0800 029 999, the Provincial hotline: 021 928 4102 or WhatsApp "Hi" to 060 012 3456 or email doh.dismed@westerncape.gov.za.
  • You can also call your health practitioner for further advice on what to do next.
  • If unwell, stay home, except to get medical care as directed by the hotline or advice of health practitioner – don't go to work, school or public areas.

AmbulanceOther relevant information: 

The content on this page was last updated on 27 July 2021