Know who you can call in an emergency
In an emergency every second counts and it could mean the difference between life and death. Currently, there’s no single emergency number in South Africa so it’s very important for you to have the correct contact details handy for a speedy response to your specific emergency.
Before you call
Always make sure that it’s a real emergency before you call as tying up emergency lines could lead to the prolonged suffering or death of someone else.
When calling an emergency number, make sure that you have the following information ready:
- Specific details about the location (address) of the incident or potential patient. Provide landmarks if you can.
- Specific details of the incident. Speak clearly and as calmly as you can to the person taking your call.
- Specific details about the contact person (name and telephone number). Make sure that the telephone line is available until emergency services arrive at the scene.
Depending on the nature of your emergency, you can call the appropriate emergency number below: 
| Police Flying Squad | 10111 |
| Ambulance | 10177 |
| City of Cape Town General Emergency | 107 |
| Cell Phone Emergency | 112 (MTN, Vodacom, Cell C and Telkom) |
| Fire Departments | Please see your district municipality for emergency contact numbers. |
| Fire and Rescue Services | |
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Landline: 021 480 7700 |
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Wynberg Fire Station: 021 444 9598 |
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Roeland Street Fire Station: 021 444 2223 |
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Atlantis Fire Station: Milnerton Fire Station: |
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Bellville Fire Station: 021 444 8298/88 |
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Gugulethu Fire Station: Mitchells Plain Fire Station: |
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Strand Fire Station: 021 444 0391/4 |
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028 425 1690 |
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022 433 8700 |
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044 805 5071 |
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023 414 2603 |
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021 887 4446 |
| Disaster Risk Management Centre | 080 911 HELP (4357) |
| Lifeline | 021 461 1113 |
| Poisons Information Helpline of the Western Cape | 0861 555 777 |
| Child Emergency | 0800 123 123 |
| Sea Rescue | |
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021 449 3500 |
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022 714 1726 |
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044 604 6271 |
| Mountain Rescue | 021 948 9900 |
| Electricity | 0860 103 089 (City of Cape Town only) |
| Water (24 hours) | 0860 103 089 (City of Cape Town only) |
| Safe Schools call centre | 0800 454 647 |
| Crime Stop | 0860 010 111 |
| Bureau of Missing Persons | 021 918 3512 / 3449 / 3452 |
| Childline |
0800 055 555 021 461 1113 |
| AIDS Helpline | 0800 012 322 |
| Animal Welfare | 021 534 6426 |
| SASSA Helpline | 0800 601 011 |
| Western Cape Government | 0860 142 142 (7:30am - 4pm, Monday to Friday) |
The Western Cape Government’s health teams are working around the clock to respond to COVID-19, and dedicated work-streams are meeting regularly to ensure a significant, all-of-government effort.
We are working together with the national government, and all our partners, to do everything we can to stop the spread of this virus. You have a role to play to protect yourself and your families. If we all do so, we will protect our communities too. We are all in this together.
We need residents to know:
- If you develop flu-like symptoms, do not panic. Please self-quarantine. This means you must limit your contact with other people.
- Please call the National Coronavirus Hotline: 0800 029 999, the Provincial hotline: 021 928 4102 or WhatsApp "Hi" to 060 012 3456 or email doh.dismed@westerncape.gov.za.
- You can also call your health practitioner for further advice on what to do next.
- If unwell, stay home, except to get medical care as directed by the hotline or advice of health practitioner – do not go to work, school or public areas.
Other relevant information:
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Western Cape Government © 2020. All rights reserved.
This project is an initiative of the Western Cape Government. |
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