How to apply for your smart ID card

Your South African ID is one of the most important documents used to access services for general purposes and day-to-day activities in society.

The Department of Home Affairs started rolling out the new, more secure smart ID card. Applying for your Smart card ID

If you’re still in possession of your green ID book and want to apply for a new Smart ID card, this is what you need to know:

You can get a new ID if:

  • You’re a South-African citizen by birth.
  • You’re 16 years or older.
  • Your ID book has been lost, stolen or damaged.
  • Your personal particulars have changed.
  • Your citizenship status has changed.
  • You’ve have changed your surname (for example, if you get married or divorced).
  • You’re are temporarily living abroad and have previously had a South African ID.

Immigrants who have valid permanent residence permits can also get an ID.

The Department of Home Affairs launched their new online platform eHomeAffairs which allows you to skip the long queues and apply for your new smart ID online. The online service allows you to:

  • submit application forms online,
  • upload supporting documents,
  • make online payments, and
  • schedule Home Affairs branch visits.

Requirements when applying for a smart ID card

If you’re applying for an ID for the first time (16 years or older) it’s free of charge. You'll need the following documents when applying:

  • Birth certificate.
  • Certified copy of 1 of your parents / legal guardian identity document.
  • Death certificate of certified copy if your parents are deceased.
  • Proof of residence (where it’s available) or provide residential address.

Pensioner (60 years old and above) who are in possession of a green ID book can apply for a smart ID card at no cost.

You’ll need the following:

  • Your green barcoded ID / affidavit in case the if is lost.
  • Your proof of residence (where it’s available) or provide residential address.
  • Your marriage certificate, if married (for marriage verification status).
  • Your divorce decree, if divorced (for divorce verification status).

If you’re between the ages of 16 and 59 years of age and in possession of a green ID book or lost your smart ID card, you’ll have to pay R140 when applying for a smart card ID.

You’ll also need:

  • your green barcoded ID or an affidavit in case it's lost,
  • proof of residence (where it’s available) or provide residential address,
  • your marriage certificate, if married (for marriage verification status),
  • your divorce decree, if divorced (for divorce verification status), and
  • the application fee of R140.

Did you know you can also apply for your Smart ID card at your bank? If you're in the Western Cape, you can visit the Standard Bank Canal Walk branch, Shop 599LL, Canal Walk Shopping Centre, Century City Drive. Contact your bank or Home Affairs office for more information. 

Note: The green ID books will remain valid as it’s estimated that it would take 6 to 7  years to phase them out.

For more information on smart ID cards, call the Department of Home Affairs toll-free hotline on 0800 601 190.


You can also apply at the following Department of Home Affairs offices in the Western Cape that have the new biometric systems available:

Cape Town Regional office

Faircape Buiding, 56 Barrack Street, Cape Town

Tel: 021 468 4500 / 4512 / 4515 / 4535 / 4574 / 4595 / 4599 / 4578

George Regional office

109 York Street , Telkom Building ,George 6530

Tel: 044 805 4100 / 4147 / 4148

Khayelitsha Regional office

Corner of Tsolo And Mzala Street, Khayelitsha, 7793

Tel: 021 360 1800 / 0261

Malmesbury District office

 5 Piet Retief Street Malmesbury, 7300

Tel: 022 482 8240 / 8247

Nyanga (Nontsumpa) District office

Corner of New Eisleben & Miller Street, Crossroads, 7755

Tel: 021 380 5140 / 5137

Vredendal District office

Hoërskool Street, Vredendal, 8160

Tel: 080 060 1190

Worcester District office

71-73 Adderley Street Worcester 6850

Tel: 023 348 8304 / 8308 / 8310

Wynberg District office

Maynard Mall, Level 2, 70 Main Road, Wynberg, 7824  front of smart ID

Tel: 080 060 1190

Beaufort West office

MPCC, 3 De Vries Street

Tel: 023 414 8360

Bellville office

Boston Centre, 85 Voortrekker Road

Tel: 021 944 6252

Bredasdorp office

Corner of Ou Meule & Long Street

Tel: 028 425 1165 / 1175

Ceres office

Bella Vista Thusong Centre back of smart ID

Tel: 080 060 1190

Mitchells Plain office

Alpha Street, Beacon Valley

Tel: 021 370 3102 / 3103 / 3109

Mossel Bay office

108 Adriaan Street, Asla Park

Tel: 044 693 0054 / 0357

Oudtshoorn office

73 Dassie Road, Bridgton

Tel: 044 203 7700

Paarl office

Corner of 39 Castle Street & Berg River Boulevard

Tel: 021 870 4409 / 4402 / 4415 / 4426

Robertson office

Tel: 0800 601 190

The content on this page was last updated on 21 April 2017