Department of Infrastructure: About Us

Service Delivery Charter

• Service Delivery Charter 2021 - 2024 (pdf, 1.52 MB)

Customer Service Charter

• View the Customer Service Charter of the department.

Organogram

• TPW Organogram 2022 (pdf, 1.48 MB)
• TPW Management Poster 2022 (pdf, 1.11 MB)

 POPIA Privacy Notice

The Department of Infrastructure respects and protects your privacy.

• Read the full POPIA Privacy Notice

Vision

The DTPW embraces the Western Cape Government’s vision as contained in the Provincial Strategic Plan 2020 to 2025.

Enabled communities leading dignified lives. #JUSTdignity.

Mission

To tirelessly pursue the delivery of infrastructure and transport services that are: Inclusive, safe and technologically relevant, seeking to heal, skill, integrate, connect, link and empower every citizen in the Western Cape, driven by passion, ethics and a steadfast commitment to the environment and our people as our cornerstone.

Values

The core values applicable to the Western Cape Government were confirmed as follows: "Caring, Competence, Accountability, Integrity, Responsiveness and Innovation".

These values are all underpinned by the concept of team work and will apply to the Department as well as to all provincial employees.