Access to Government Information | Western Cape Government

Access to Government Information

(Western Cape Government)

The Promotion of Access to Information Act (PAIA)
  • The Promotion of Access to Information Act (PAIA) provides the legal framework for the public to access government information as outlined in the Constitution. It promotes transparency and accountability in all government bodies and parastatals, by providing access to government information that is not normally available to the public.

Compliance with the Act

How Do I Access Government Information?

 

  • To apply for access to government records under the Act, you will need to complete Form A (also available in Afrikaans and isiXhosa). You will also need to pay R35.00 before the request can be processed. This can be paid at a cashier at the department that you are requesting information from (see the list below).
  • You can indicate on Form A (also available in Afrikaans and isiXhosa) whether you want a copy of the record or only want to look at it.
  • When completing Form A (also available in Afrikaans and isiXhosa), you can also indicate in which language you would like the record. However, the department is not obligated to translate it to this language.
  • You may also indicate in what form (ie paper copy, electronic copy) you would like to access the record. This will be supplied unless doing so will interfere with the running of the department or, for practical reasons, access cannot be given in the required medium.
  • Access fees do not apply to records requested by maintenance officers or maintenance investigators.
  • Should you need copies of the requested record, for instance, then the access fees will apply.
  • If your annual income does not exceed R14 712.00 per annum, or if you are married and your combined annual income does not exceed R27 192.00, then you will be exempted from paying access fees.
  • The access fee payment does not apply to requests for your personal records.
  • In certain instances, you may also be requested to pay a deposit.
  • You may lodge an internal appeal against the payment of the deposit and/or access fee. Should you want to lodge an internal appeal, Form C (also available in Afrikaans and isiXhosa) must be completed.
  • In the event that the internal appeal procedure has been exhausted and you are still not satisfied with the result, a court may be approached for an appropriate court order.
  • Access to a record will be withheld until all applicable fees have been paid.
  • You may request information on behalf of another person, but the capacity in which the request is made must be indicated.
  • If an applicant is unable to read or write, or cannot complete the form because of a disability, the request can be made verbally. The information officer, or a person so delegated, must then fill in the form on behalf of the applicant and give them a copy of the completed form.

Cashiers for the Different Provincial Departments
 

Below is a list of cashiers for each provincial department where you can pay the R35 record request fee.

  • Department of Agriculture:
    Muldersvlei Road, Elsenburg
    Monday to Friday, 08:00-13:00 and 13:30-15:30
  • Department of Community Safety:
    15 Wale Street, Room M-49, M-Floor, Legislature Building, Cape Town
    Monday to Friday, 09:00-12:00 and 13:00-15:00
  • Department of Cultural Affairs and Sport
    6th floor, Protea Assurance Building, Greenmarket Square, Cape Town
    Monday to Friday, 09:00-12:00
  • Department of Economic Development and Tourism
    Ground floor in the Tourist Guide Registration office (Waldorf Building, Cape Town)
    Monday to Friday, 08:00-15:00
  • Department of Environmental Affairs and Development Planning:
    1 Dorp Street, Ground Floor, Cape Town
    Monday to Friday, 08:00 - 12:30
  • Department of Education:
    Grand Central Building, 2nd floor, Cape Town
    Monday to Friday, 08:00-12:30 and 13:00-16:00
  • Departments of Human Settlement and Local Government:
    27 Wale Street, Ground Floor, Cape Town
    Monday to Friday, 08:00-12:30 and 13:00-15:00
  • Department of the Premier:
    7 Wale Street, 2nd Floor, Legislature Building, Cape Town
    Monday to Friday, 08:00-15:30
  • Department of Transport and Public Works:
    9 Dorp Street, Ground Floor, Cape Town
    Monday to Friday, 08:00-12:30 and 13:30-15:00
The content on this page was last updated on 4 September 2018