I welcome and appreciate the transparent way in which Western Cape and national management from SASSA responded to concerns the provincial Department of Social Development team and I raised during a long-anticipated meeting yesterday. I am pleased with the amicable relationship we continue to cultivate.
I would like to implore National Social Development Minister Lindiwe Zulu to make herself available for further engagements with SASSA, so that she can hear firsthand what I have been hearing from countless SASSA beneficiaries, who are not experiencing the level of service that they have a right to.
In yesterday’s meeting I shared the laundry list of problems my team and I have picked up during oversight visits at SASSA offices across the province, and from the numerous complaints our office receives from grant beneficiaries.
Among the issues:
SASSA WC has committed to look into our concerns, especially those we encountered during visits to the local offices. SASSA says:
This isn’t a once-off engagement. SASSA WC has committed to regular meetings with us to ensure the lines of communication remain open. In this way we will foster an effective working relationship benefiting vulnerable beneficiaries who rely on us to be their mouthpiece.
Let me be clear: our fight is not with SASSA management, but with national government whose duty it is to ensure the millions of South Africans dependent on grants receive good quality services and are treated WITH DIGNITY. I call on Minister Zulu to follow this example of transparency and urgency. We’re doing our part, and since SASSA is your responsibility… please do yours.