Minister Fritz releases know your station commander booklet

The Minister of Community Safety, Albert Fritz, has noted the reported slow response times of the 10111 call centre and has released the Know your Station Commander booklet  to enhance service delivery at local SAPS stations. Hard copies can be requested from the Department of Community Safety.

The booklet outlines each of the 151 SAPS local stations in the Western Cape, their addresses, station commanders and contact details.

Minister Fritz said, “Too often I receive complaints of poor service delivery from the SAPS following emergency calls made to the 10111 call centre. It is deeply concerning that residents are not being responded to when they need the police most. The release of this booklet is all the more important following the prevalence of gender based violence and femicide in our society. All of our residents deserve to feel safe and have access to a reliable police service. The release of this booklet aims to increase response time and the accountability of SAPS in the Western Cape.” 

Minister Fritz further added, “I will be visiting the 10111 call centre to conduct personal oversight over these facilities and to determine precisely why it is that service delivery is reportedly slow, as well as further steps that can be taken to increase service delivery.”

Under the leadership of Minister Albert Fritz, the Department of Community Safety will continue to use every tool at its disposal, as per Section 206 of the Constitution of South Africa, to improve the service delivery of the SAPS.

Attention broadcasters, please find English audio clip attached.