Western Cape Government (WCG) Usability Laboratory
The Western Cape Government (WCG) Usability Laboratory is the first of its kind in the South African public sector. The lab's main objective is to improve usability on current and future online systems in the WCG.
The Usability lab was opened by the WCG Director-General, Advocate Brent Gerber in March 2013.
In the usability lab, typical users perform specific tasks on a website or system and then evaluators observe and record the interaction for analysis. The goal is to test if a website or system provides a great user experience.
The usability lab is fitted with an advanced eye tracking and human observation computer technology. Eye tracking helps one to experience a system through the eyes of your users. Evaluators can observe where users fixated on a website and assess if they observed the intended content.
The usability lab assists in improving the user experience for citizens, testing that systems are:
The usability lab also helps to:
The Usability Laboratory is managed by the Directorate: e-Government for Citizens, which forms part of the Department of the Premier. The directorate also maintains and manages the WCG Portal at www.westerncape.gov.za; the WCG Intranet, the Western Cape Government Contact Centre (0860 142 142 and 9 Wale Street) and the Cape Access programme.
|Location:||Cape Town, South Africa|
|Owned / Funded by / Endorsed by:||(Department of the Premier, Western Cape Government)|
142 Long Street, Cape Town