Dispute Resolution Between Tenants and Landlords in Residential Properties
Dispute resolution between tenants and landlords in residential properties is a free service provided by the Rental Housing Tribunal to tenants and landlords throughout the Province of the Western Cape. Hearings and mediations are held as close as possible to the point of complaint.
Important to Know
A tenant has the right to:
A landlord has the right to:
Frequently Asked Questions for Tenants
Frequently Asked Questions for Landlords
You can now register your Rental Housing complaint online.
How do I qualify for the service?
Any tenant or landlord or group of tenants or landlords or interest group in the Western Cape may lodge complaints to the Western Cape Rental Housing Tribunal. This service is exclusive to complaints concerning the rental of property for residential purposes in the Western Cape.
How do I access the service?
Complaints must be lodged on the complaint form prescribed by the Procedural Regulations, obtainable from the Tribunal. It can be submitted via fax, email and post.
Where to access the service?
Where do I find the forms I need to fill in?
You can download the relevant complaint and the prescribed application forms.
What are the processes around those forms?
Once a complaint has been registered:
Official contacts for the service
Contact details for enquiries
For all general enquiries
For dispute related enquiries
Telephone: 021 483 5020 / 021 483 6495 / 021 483 3283
These facility categories:
|Government Body:||(Western Cape Government)|