The Department of Community Safety's Policing Complaints Centre deals with service delivery complaints lodged by members of the public against policing agency members, such as the South African Police Service and the Metropolitan Police Officers.
The Centre only handles complaints regarding service delivery, for example if there has been no feedback on a case or if police officers conducted themselves in an inappropriate manner. Serious cases, such as deaths in police custody, are dealt with by the Independent Police Investigative Directorate.
Once complaints are lodged with the Policing Complaints Centre, an assessment and/or an initial investigation is made to ascertain the facts of the matter. Efforts are made to resolve the issue by means of interventions with the relevant role players and authorities.
If a member of a policing agency is found guilty of an alleged misconduct, this finding is submitted to the Provincial Commissioner and/or relevant authority for their attention.
If you want to lodge a complaint against a policing agency or one of its members, you should complete the complaints form, which you can download in pdf format. You can then:
Call the complaints line: Tel: 021 483 4332
Write to the Policing Complaints Centre:
Department of Community Safety
PO Box 5346
Lodge a complaint in person:
35 Wale Street