Frequently asked questions for employers
My business is suffering due to the impact of the Covid-19 pandemic - who can I talk to for advice and support?
We are committed to supporting businesses at this difficult time.
Together with Wesgro, the City of Cape Town and industry partners, we have activated the official “Covid-19 Content Centre for Business”, a virtual centre consisting of sector specialists and communications experts, set up to develop reliable content to assist industry and manage daily queries and business concerns.
Businesses requiring support are encouraged to send their questions to firstname.lastname@example.org.
Do I need to shut my business if it doesn't provide essential goods or essential services?
Yes, you must close your business if it doesn't provide essential goods or essential services, unless you and your staff are able to work from home during the lockdown.
If you cannot work remotely, you must stay home.
My business provides essential goods and/or services – what do I need to do to keep people safe?
All sections of our society – including businesses and employers – must play a role in stopping the spread of Covid-19.
- Where possible, consider allowing your staff to work from home.
- Where this isn't possible, we appeal to businesses to take decisions in the best interests of their staff - by ensuring that they are able to maintain a distance of at least 1,5 metres, in a hygienic environment.
- If your staff are ill, they MUST stay at home
- Consider where you can make a difference- maybe you can send an email instead of holding a meeting, or re-arrange the workspace so as to allow for more space.
- Employers must ensure the workplace is clean and hygienic and that surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) are wiped with disinfectant regularly.
- Make soap and/or hand sanitisers available for thorough hand-washing by staff and customers.
- It is advisable to delay or avoid non-essential travel to affected areas if you are sick, in particular for elderly travelers and people with chronic diseases or underlying health conditions.
- If you cannot delay traveling, ensure that staff comply with instructions from local authorities where they are traveling. If, for example, they are told by local authorities not to go somewhere they should comply with this. Your staff should comply with any local restrictions on travel, movement or large gatherings in the area they are traveling to.
How will enforcement officers know that my staff work in a business or organisation that provides essential goods or essential services?
If your business or organisation is providing an essential good or service then you must designate in writing those who will be working for you during the lockdown.
What do I tell my staff who use public transport?
Where possible, consider allowing your staff to work from home during the lockdown.
If your business or organisation provides an essential service and any of your staff are unable to travel to your place of work, as the employer, you should try making the necessary transport arrangements for your staff to get to work. Public transport is available between 5am and 9am during the morning peak, and between 4pm and 8pm during the evening peak.
Only bus services, taxi services, e-hailing services and private motor vehicles can be used to travel during the lockdown.
When using these modes of transport the vehicle you're travelling in must carry no more passengers than 50% of its licensed capacity, and all safety and hygiene measures must be followed to stop the spread of Covid-19.
If it is essential that your staff have to go into work, and they have to use public transport, please advise them that we have had engagements with public transport operators to inform them of the dangers and implications of the Covid-19 pandemic and that we are working tirelessly with these operators to ensure that public transport remain safe.
Public transport providers have stepped up their cleaning routines and have changed their behaviour. They are keeping windows open as well as using products like sanitisers between trips.
If your staff ensure that they follow all hygiene measures to stop the spread of Covid-19 and that there is a reasonable space between them and their fellow passengers, that windows are open and that they avoid touching too many surfaces, such as guard rails, and that they immediately wash or sanitise their hands before and after they travel, then they should be able to use public transport.
I have to close my business premises during the lockdown - can I still have security and maintenance staff operating at the premises?
Yes, you can still have security and maintenance staff operating at your business premises.
While at work, they must adhere to all safety and hygiene measures to stop the spread of Covid-19.