Journey to Service Excellence Programme 2017

2017

Department of Economic Development and Tourism

(Western Cape Government)

SERVICE EXCELLENCE HEROES ANNOUNCED

J2SE Group

What is the J2SE programme?

The Journey to Service Excellence Programme emphasised the importance of service excellence initiatives in the tourism value chain. This programme was open to all businesses in Langebaan or Saldanha - both tourism and non-tourism businesses. The programme aimed to develop a service excellence-orientated culture in organisations.

The programme had three components, namely a workshop component, a Radio competition where the Community of Langebaan and Saldanha and visitors to the area could nominate their Service Heroes and a Leadership workshop. A similar campaign had been implemented in Clanwilliam in 2016.

Meet the Service Excellence Heroes

Visitors and locals from Saldanha and Langebaan had the opportunity to nominate any person from a business in these two towns who provided an excellent service as a Service Excellence Hero. The competition ran from 4 August to 8 September 2017 and seven Service Excellence Heroes were identified.

Overall winner

Mike Killian from the Total in Saldanha, the first identified Service Excellence Hero in the Journey to Service Excellence (J2SE) competition, has been announced as the overall winner of this competition.

Johan Bouwer nomindated Mike Killian and his team for always going the extra mile with customer service with a garage that is always clean. Mike has been the owner of the Total Garage for the last 17 years and is proud of his team who strives towards delivering a 100% service to keep their customers smiling.

Mike believes in empowering and developing his staff by also teaching them life skills so that they can pass it on to the rest of the community.

Finalists

	Round 2 winner - Saldanha		Round 3 winner - Saldanha
	Lizaan Damoen from Ok Mini Market in Saldanha was nominated by Rugaya Dalwai for always delivering a service with a smile and working until late in the evenings to be convenient for the clients. Lizaan believes in team work and they prepare the food sold in the shop with love, provide a quality product and they are always friendly with customers.		Marita Fransman from Cartol was nominated by Jan de Beer for always serving him quality meat products with a friendly smile. Marita says, "she loves her work and a friendly and genuine service will let customers return."

	Round 3 winner - Langebaan		Round 4 winner - Saldanha
	Olga Lombard with her colleagues, Jo-Linda Gertse and Damian Solomons from Pick n Pay in Laguna Mall, Langebaan, were nominated by Jeane-Mari Claassens and Maria Smith for their friendly services and willingness to help. Olga believes in honesty, sincerity and a friendly service to clients.		Chantelle Lawson from Protea Hotel in Saldanha was nominated by Lindsay Muller for going the extra mile with a smile with her services. Chantelle Lawson from Protea Hotel in Saldanha was nominated by Lindsay Muller for going the extra mile with a smile with her services.