New Home for Western Cape Government Contact Centre
The Western Cape Government Contact Centre has moved from 142 Long Street, Cape Town to the new concourse at 9 Wale Street.
The new space is situated in the heart of the Western Cape Government precinct and is set to better serve members of the public who are looking for government information.
There will be a shared reception area for the Contact Centre – where WCG staff members will assist citizens with general government-related queries – and the Cape Access programme, which provides free information and communications technology services to members of the public.
Because the Cape Access centre is located on the first floor, there will be a dedicated internet terminal on the ground floor in the Contact Centre for the sole use of disabled citizens.
If you are in Cape Town, be sure to visit our new Contact Centre at 9 Wale Street, where you can speak to one of our friendly communication officers or access free information on government services.
The new Western Cape Government Contact Centre wants to work with you to make the province Better Together.
The office hours for the Contact Centre and the Cape Access centre are:
- Monday – Friday: 07:30 - 16:00
- Saturday: 08:00 - 12:00
Contact Centre Citizen Communication Channels
- Call: 0860 142 142 (07:00 - 19:00 daily)
- Fax: 021 483 7216
- SMS: Help to 31022
- Please Call Me: 079 769 1207
- E-mail: service@westerncape.gov.za
- Contact Centre: 9 Wale Street, Cape Town
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We are pleased to share with you that the Western Cape Government (WCG) has once again achieved certification as a Top Employer in 2024. |
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Western Cape Government © 2023. All rights reserved.
This project is an initiative of the Western Cape Government. |
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